Contact Us

Sale problems

How do I redeem my free unlock for Sorted³?

Please follow these simple steps:

  1. Make sure you have Sorted 2 installed and updated to at least version 2.9.

  2. Open Sorted 2 and check under settings that the status is Sorted Pro (if not, then choose to restore purchase in Sorted 2).

  3. Download and install Sorted³.

  4. Open Sorted³ and choose "Free Unlock" during onboarding or go into the "Purchase Pane" in settings and then choose "Free Unlock" from there.

Note: Restore Purchase will NOT work, until you have chosen Free Unlock earlier.


I purchased Sorted 2. Do I have to purchase Sorted³ again?

No. As a thank you for your support, we've made Sorted³ a free unlock for Sorted 2 Pro users.


Family Sharing

It's a bit of a conundrum for us and sorry for any confusion involved. Using in-app purchase is the only Apple-approved way for us to offer a free trial for a "non-subscription paid app." However, Apple also does not support the family sharing of in-app purchases, nor allow us to turn off the "Family Sharing" sign on the App Store. 


However, you can log in the bought account in the App Store and then restore purchase.


refund

please kindly contact Apple as we do not have access to their payment system.

One way to request a refund from Apple is as follows:
1. Open the receipt email from Apple.
2. Press the "Report Concern" link.


Discount


Extend Trial Period